Returns

To initiate a return:

http://shopcatrine.returnscenter.com

To be eligible for a return, your item must be unused and in the same condition that you received it. 

We are unable to offer exchanges for returned items, only refunds and store credit. For example, if you need a different style or color of an item then you will need to return your item for a refund and then place a new order.

Our pre-authorized return policy for any unused or defective merchandise applies up to 30 days after your order was placed. If 30 days have passed since you placed your order, unfortunately, we cannot offer you a refund or store credit.

A possible exception to the 30-day limit may apply to defective items. A return authorization determination will be made on a case-by-case basis. Please contact support@shopcushette.com regarding this. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.